Keith Daly
Chief Claims Officer
Zurich North America
Skills and experience
Keith Daly is Chief Claims Officer for Zurich North America, where he is responsible for leading the Claims unit in delivering transactional excellence in claim handling and achieving a consistent level of superior customer service.
Prior to his current position, Daly was President of Personal Lines for Farmers Insurance®, where he was responsible for product development, strategy and underwriting efforts for the Farmers® Personal Lines, Bristol West® and Foremost® lines of business. Daly was also responsible for Toggle, Farmers’ subscription-based Renters Insurance program. He also previously served as Chief Claims Officer for Farmers, and before that led their Property and Auto Claims units. Prior to Farmers, Daly served in a number of senior leadership roles with 21st Century Insurance and was the Vice President of Field Claims Operations. His career in the insurance industry began in 1993 as a claims representative trainee at Progressive Casualty Insurance Co. in Atlanta, Georgia.
Educational background
Daly earned a Bachelor of Science in Economics from Florida State University.