Claims services for auto dealerships
Whether it’s Property and Casualty business insurance or F&I products, we’re committed to being there for our customers when it matters most. Our experienced Claims specialists have a deep understanding of exposures unique to the automotive industry and risks specific to dealerships. We also help support the consumers who purchase vehicle protection products at your stores with responsive, knowledgeable claims guidance. Our ultimate goal is simple — helping reduce loss costs for your business.
Here's how we do it:
Our Claims and Complex Claims specialists bring years of industry knowledge to supporting our customers. They constantly examine new data and emerging risks to view claims in light of the most current developments and industry trends. Our Claims professionals also utilize the latest technological innovations to glean insights that can help resolve issues and achieve preferred outcomes.
Zurich Claims works to respond to our dealer customers promptly and address their concerns efficiently and effectively. Simplifying our business operations and eliminating unnecessary complexity is an ongoing mission and a core part of our efforts to deliver outstanding customer service to help dealerships build more resilient, sustainable businesses.
Our Customer Care Center is available anytime you need it, with online P&C claim reporting options accessible from a smartphone, tablet or desktop computer. In addition, through My Zurich Navigator, you can access loss run reports and view your policy information. And, of course, you can contact Zurich Claims via phone, email or chat.
Zurich’s F&I Claims team
Our F&I Claims specialists average over 15 years of experience in the automotive sector. In addition to holding degrees in Automotive Technology, many of our professionals hold ASE certifications (including Master Certifications), have had factory training for most makes of vehicles, and have Service and Parts department experience within dealerships.
We also have professionals with specialized product experience, including factory training on hybrid and electric vehicles, and we have a dedicated powersports group. We consistently build on our knowledge base through instructor-led courses, technical training manuals, and other resources to stay on top of the ever-changing automotive technology landscape.
Our team brings a valuable combination of in-depth technical and business knowledge to their work. We work to process claims effectively and efficiently, getting your customers back on the road as quickly as possible.
F&I Online Claims
Knowing how pivotal our F&I products and services are to our dealer customers, we developed an innovative digital F&I claims processing platform, Zurich Online Claims, accessible through My Zurich Navigator. This platform allows your service team to submit claims online, view real-time statuses, chat with our dedicated team, upload claims information, and request payment.
Loss control resources for auto dealers
While claims service is important to any auto dealership, avoiding a claim is always the best-case scenario. Zurich offers many helpful resources from our Claims and Risk Management teams that can give customers insights and knowledge to help them mitigate risks and reduce claims. These include, but are not limited to Loss Prevention Bulletins, thought leadership content on risk management and loss control, and our series of Large Claim Loss Lessons Learned guides. We invite you to look at some of these resources below.
Automotive Resource Hub
Check out our collection of articles, webinars, podcasts and much more to assist you with your business. These resources can help you navigate and improve within the ever-changing and evolving automotive industry.