Zurich Cyber Insurance Policy - Concierge Suite
Zurich Cyber Insurance Policy – Concierge Suite
Privacy regulations, data protection and network security are evolving concerns for all businesses. For midsized firms without dedicated cybersecurity resources, these concerns can be particularly challenging.
The Zurich Cyber Insurance Policy – Concierge Suite provides a holistic approach, combining insurance, dedicated breach response services, and Risk Engineering to help businesses identify and respond to the challenges of today's cybersecurity risks, including:
- First-party event – resolving cyber incidents directly impacting your organization, such as cyber extortion threats/attacks, privacy breaches, system failure, social engineering fraud, bricking of your computer system, digital asset loss, or business income loss from interruption of computer operations.
- Third-party claims – responding to a complaint, subpoena, arbitration notice or demand letter from a claimant/attorney following a cyber-related event or wrongful act, including a regulatory proceeding or investigation by state attorney general or other regulatory industry official.
The Zurich Cyber Insurance Policy – Concierge Suite also provides:
- Supplemental insuring agreements for social engineering fraud
- Coverage tailored to fit an organization's risk profile
- A 24/7 Breach Response Coach hotline to help triage a cyber event
And a dedicated Cyber Claims team:
- Experienced attorneys
- Deep industry knowledge of cyber exposures
- Cyber claims expertise since 2009
- An understanding of the needs of companies both large and small, across a wide spectrum of industries
- 24/7 Customer Care Center to report a claim or other cyber event
Zurich Cyber Insurance Policy - Concierge Suite Policyholders
First-party cyber event:
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Contact Zurich at 800-987-3373 or email usz.cyberclaims@zurichna.com
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Contact 24/7 Breach Incident Hotline at 844-396-0127 or email Zurich.breachhotline@mullen.law
Third-party claims:
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Contact Zurich at 800-987-3373 or usz.cyberclaims@zurichna.com
Small to midsize organizations
Note: Use of the hotline does not replace notification and reporting obligations under your insurance policy. Notify Zurich’s Customer Care Center at 800-987-3373 or usz.cyberclaims@zurichna.com as soon as possible to report the cyber event. A cyber claims attorney will be assigned to assess coverage under your policy.
Schedule your free onboarding session
Zurich policyholders can request a complimentary onboarding session with Zurich Resilience Solutions by email: cyberRE@zurichna.com
Cyber risk mitigation services
To help you mitigate cyber exposures and strengthen resilience, the Concierge Suite includes the following resources, at no additional cost:
- Zurich Resilience Solutions Cyber onboarding session – A complimentary onboarding discussion with a technical expert from Zurich Resilience Solutions Cyber team, providing knowledge and insights, an overview of available services, incident response best practices, claim and cyber incident reporting protocols, information about your 24/7 Breach Response Coach, and how to access the hotline.
- eRiskHub Portal® – Receive access to Zurich’s exclusive eRiskHub® portal, powered by Net Diligence. The site includes resources for Information Security professionals and Risk Managers to understand and mitigate Cyber Risk, including industry news and insights, an incident roadmap, various tools and calculators, and an extensive learning center library.
- Zurich Risk Advisor – This proprietary, self-risk assessment tool, based on the NIST Cybersecurity Framework, can provide insights and advice based on cybersecurity best practices. Available for download as an iOS and Android app.
Additional services are available on a discounted fee basis from the Zurich Resilience Solutions Cyber team, including:
- Virtual CISO strategic guidance and consultative support on a fractional basis, according to the time commitment needed and scope addressed
- Cyber Risk HealthCheck baseline assessment
- Cyber Risk Gap Analysis and Strategic Roadmap to resiliency
- Incident Response Plan Evaluation and Tabletop Exercises
- Cybersecurity Awareness Training for employees and end-users (including phishing and social engineering awareness)
- Internal and external network Penetration Testing
- Managed Detection and Response (MDR) through 24/7 Security Operations Center monitoring
