Contact us
General inquiries
Zurich's Customer Inquiry Center is here to help. For general inquiries, contact us at:
Zurich Customer Support
1299 Zurich Way
Schaumburg, IL 60196-1056
Broker Contacts
If you are a broker and you are looking for a specific Zurich contact, you can find your contact here:
Media Contact
If you are an editor or reporter and would like more information on Zurich’s business in North America or a particular announcement, please email the North America media relations team at:
Service inquiries
Claims
Zurich's Customer Care Center is available 24/7 to help you report a claim. For claims inquiries, contact us at:
Report a claimBilling and Invoicing
Agency premium billing and loss sensitive invoices
For agency premium billing or loss sensitive invoice inquiries, contact us at:
Premium Audit
For inquiries related to a premium audit, contact us at:
1-800-382-2150
(selection option 7)
Report fraud
To report an incident, please complete an online form using the link below or contact us at:
Report all other fraud (internal) online
Report claim fraud onlineDirect Billing
For direct bill and program billing inquiries, contact us at:
Risk Engineering
For inquiries regarding our Risk Engineering products and services, contact us at:
For direct bill and program billing inquiries, contact us at:
Zurich Ethics Line
Report illegal, fraudulent, improper or unethical conduct to the Zurich Ethics Line.
Zurich Ethics Linespan