Insurance for Hotels
New risks are emerging for hotel owners and managers as both amenities and design evolve to meet shifting consumer demands. Nuclear verdicts challenge balance sheets as premises security and safety are scrutinized, and travel forecasts have mixed projections, leading to uncertainty around revenue growth. Zurich has the professionals, products, and value-added services that you need to keep guests safe and guard against emerging risks.
For more information, contact:
Rachel Berman
AVP, Industry Practice Director - Hospitality
U.S. Middle Market
Phone: 407-667-2975
rachel.berman@zurichna.com
Why choose Zurich for hotel insurance?
Zurich provides a multi-line solution for hotels which includes Property, General Liability, Commercial Auto, Workers’ Compensation, Umbrella, Directors and Officers, Errors and Omissions, Cyber, and Garagekeepers liability.
Targeted segments for hotels include
Limited service and upscale business hotels 
Boutique hotelsInsurance solutions for hotel
- Real property does not exclude insureds interest in underground pipes, flues, drains and other permanent structures.
- Personal property includes personal property of others and computer systems.
- Equipment breakdown coverage included with no sub-limit.
- Ordinance or law applies to all covered property and time element loss, not just buildings
- Better GreenTM coverage to rebuild to same or higher green standard automatically included via sublimit after a covered loss
- Hospitality & Leisure Enhancement to include customer inconvenience renumeration expense, guests’ property coverage, and lost master key / key card coverage
- Flexible Accounts Receivables, Valuable Papers, Computer Systems and Fine Arts limits
- Valuation – Franchise Standards coverage amends replacement cost valuation to include changes required by written franchise standards
General Liability Industry specific endorsements providing 25 enhancements to coverage such as:
- Broad Form Named Insured and Newly Acquired Entities for any organizations.
- Automatic Additional Insureds
- Automatic Waiver of Subrogation and Primary Non-Contributory conditions
- Bodily Injury includes mental anguish, mental injury, shock, fright or death
- Incidental medical services, Good Samaritan Acts and Co-Employee extensions
- Liquor Liability Coverage
- Broadened perils included for Property Damage to Premises Rented to You contractual liability
Broadening coverage endorsement that adds 23 extensions in one form that includes:
- Garage keepers coverage for Valet or Other Parking
- Employees as insureds
- Waiver of Subrogation (when required by contract)
- Fellow employee
- Hired car loss of use.
- Hired auto world-wide coverage
Additional limits help protect against catastrophic claims beyond primary coverage.
- Level and variable dividend options available
- Loss-sensitive programs available
- Pay-as-you-go payroll options
Optional specialized coverages
Risk Engineering services for Hotels
- Dedicated Risk Engineering Services Coordinator
- Zurich Resilience Solutions to address the most frequent and severe risks.
- Services include:
- Property and Casualty risk assessments
- Water damage prevention and recovery program
- Ergonomic evaluations for office, front of house & back of house staff incorporating wearable technology
- Slip, trip and fall assessment including Tribometry for Floor Surfaces
- Review security policies and procedures as well as assess premise security systems
- Human trafficking program development & review – Food safety program review
- Cyber Exposure & Mitigation Tools
- Access to Safety Source’s complete on-line video library
Visit our Risk Engineering page for additional services and options.
Claims
Zurich Claims specialists are strategically deployed across the U.S. and around the globe to help customers mitigate and respond to loss events, and gain insights into becoming more resilient against future losses, with:
- 24/7/365 Zurich-owner Customer Care Center
- Online reporting options accessible from any smartphone, tablet or computer
- After-hours emergency response service for catastrophic losses
- Access to digital programs that provide a transparent claims process
- Knowledgeable and reliable claims staff with industry-specific expertise
- When utilized, integrated Medical Management program yields a 63% savings in annual billed medical charges, on average1
1. Zurich North America Claims Data 2023
FAQs
Post-Pandemic Recovery: As the hotel industry continues its recovery post-pandemic, there are other operating challenges and shifting priorities that hotel owners must consider. This may lead to changes in design and customer preference, driving renovations or changing amenities.
Staffing: In a tightening labor market, having enough staff to cover all the services that the hotel is offering to its guests in order to maintain a standard of service is another potential challenge.
Economic Uncertainty: Travel firms are offering mixed outlooks on travel for 2024 and beyond1. While leisure travel may slow due to geopolitical uncertainty, these firms are unsure whether business travel will continue to fill the occupancy gap as the return to office movement continues to struggle.
1: https://www.businesstravelnews.com/Lodging/Data-Firms-Offer-Mixed-2024-US-Hotel-Outlook
Emerging Issues: Increased reporting surrounding social issues that affect hotels are driving the need for increased premises security and safety guidelines. New guidelines on cleanliness and the increased expenditure associated with complying to these new guidelines as travelers return from a post-pandemic world is further challenging balance sheets.
Increases in Costs: Soaring renovation and repair costs because of disrupted supply chains and shortages in materials are causing concern for hotel owners as they continue to manage their bottom line.
