Skills and experience
John Diaz is Head of Customer and Distribution Management, reporting directly to Zurich North America CEO Kristof Terryn. He is a member of the Zurich North America Executive Committee and the Group Leadership Team.
Diaz is responsible for strengthening Zurich’s relationships with distributors and customers in key markets and streamlining how Zurich operates and delivers the full breadth of product and service capabilities of the organization for them.
Diaz previously was U.S. Middle Market Head of Underwriting, responsible for overall portfolio strategy and execution, including risk selection, pricing, portfolio stewardship and product management aligned to Middle Market's profitable growth goals.
Prior to that, he served as the Chief Operating Officer for U.S. Middle Market. Earlier in his tenure at Zurich, he served in various leadership roles within Zurich’s National Accounts business unit, including Regional Vice President for Large Casualty and Head of Business Performance Management & Execution. Before joining Zurich in 2008, he held leadership positions in operations, finance and distribution at AIG.
He is a recipient of the peer-nominated KAMP Leadership Award.
External appointments
Educational background
Diaz has a bachelor’s degree in economics and psychology from Rutgers University. He completed the Executive Scholar Program at the Kellogg School of Management at Northwestern University and the Zurich Insurance Leadership Program at Stanford University Graduate School of Business.