Zurich Insurance Academy Adjunct Faculty

Leslie Carlson is the Head of International Servicing at Zurich North America, where she leads International program servicing for all lines of business produced and received in the U.S. Leslie manages regional teams of dedicated experts who coordinate across the Zurich network of more than 215 countries and territories and alongside the underwriters to provide a proactive and compliant program and servicing experience.

Leslie has been with Zurich for over 23 years, holding leadership roles across technology, operations, Sales & Distribution and business functions. In the past two years, she has helped the Servicing team engage more proactively in the marketplace with distributors and customers to showcase Zurich’s deep international expertise and capabilities. She leverages her technology and lean management expertise to continuously improve and transform Zurich’s operations to support and sustain its leadership role across all types of international needs..

Educational background, certifications and honors

Leslie holds a Bachelor of Science degree in management information systems from Indiana State University and is a Lean Six Sigma Green Belt. She regularly engages in developing continuing education programs on International topics for distributors.

Tom Dohrer is the U.S. International Programs Claims Coordinator for Zurich North America, acting as the point of contact in the U.S. for any claim-related issues. Tom works closely with the local U.S. Claims teams and the network of International Claim coordinators around the world to assist distributors and customers to ensure they have a positive claims experience.

Tom has held various roles in Claims at Zurich for 20 years. Prior to his current position, he led the Claims Strategy and Execution Team and was involved in projects that focused on innovation, digitalization and process improvement. In that role, he worked and coordinated with all parts of Claims to support leadership and to deliver key improvements within the organization. Tom has also held leadership roles throughout Zurich’s Technical Claims’ organization, managing Claims teams on a domestic and international level. Tom is a licensed attorney and previously practiced law, where he had extensive litigation and trial experience.

Educational background, certifications and honors

Tom holds a Bachelor of Arts in history and architecture from the University of Illinois at Urbana-Champaign, and a Juris Doctor from DePaul College of Law in Chicago.