Claims payments


Deliver fast, secure claim payments

Zurich is continuously working to make the claims process easier and more efficient for our customers. Zurich North America Claims is integrated with digital payment solutions provider, One Inc, to offer multiple payment options to payees.

By allowing payees to select from a wide variety of digital options including ACH, Push to Debit, PayPal, and Venmo, they will receive payments within minutes instead of 7-10 business days.

Claim payment payees have the ability to:

  • Select their preferred method of payment via a safe, secure link.
  • Choose real-time payment options via PayPal, Venmo or Push to Debit as well as ACH (Automated Clearing House).
  • Receive real-time payment updates via text messages.
Electronic payment details Electronic payment details - Spanish

New York injured worker

We are pleased to announce that direct deposit is an available option for the payment of your workers’ compensation indemnity benefit or death benefit. You can enrol on this website.

Per New York regulation, you have the right to have such payments deposited into at least two bank accounts at your request, either as a percentage of the total benefit or a fixed dollar amount for each deposit. If you need a paper copy of the Direct Deposit Authorization form, please contact your Claims Professional. Do not send the form to the Workers’ Compensation Board. There is no minimum deposit amount.

You also have the right to cancel the direct deposit at any time on this website, or by checking the appropriate box on the Direct Deposit Authorization form and forwarding the completed form to the claim administrator responsible for the workers' compensation claim. All requests to cancel the direct deposit will be implemented within 45 days of receipt of notice, and thereafter payment of benefits will be sent by paper check. Direct deposit is only available if your financial institution is part of the New York State Automated Clearinghouse. In addition, the depositor's name MUST appear on the account.

AUTHORIZATIONS & UNDERSTANDINGS:

  • I authorize the claim administrator to directly deposit my workers' compensation indemnity benefits or death benefits into the specified bank account(s).
  • I authorize the claim administrator to debit the account in order to recover any credits deposited in error. The claim administrator may recover credits deposited in error by any lawful means. IMPORTANT: This consent does not authorize the claim administrator to recover alleged over payments of established and awarded benefits.
  • I understand that any change in my employment status may affect my right to receive benefits.
  • I understand that any false statement or failure to disclose a material fact in order to obtain or increase my benefits may result in criminal prosecution, disqualification from benefits, and repayment of any funds deposited to my account.
  • I understand that the failure to notify the insurance carrier, self-insured employer, or third-party administrator (TPA) (claim administrator) of any change in financial institution or account may delay receipt of my benefits or settlement proceeds.
  • I understand that in order to change or cancel the direct deposit for my workers' compensation indemnity benefits or death benefits, I need to submit this form to the claim administrator, or cancel it on their website.
  • I understand that I have an obligation to immediately notify the claim administrator if I am no longer entitled to such payments, or of changes in circumstances which affect my entitlement to such payment.
  • I understand that the claim administrator may require me to certify annually that I continue to elect the receipt of such benefits by direct deposit, and that if I fail to do so, the claim administrator may discontinue direct deposit and thereafter provide benefits by paper check.

DEPOSITOR/CLAIMANT/JOINT ACCOUNT HOLDER CERTIFICATION: I certify that I am entitled to receive the underlying compensation payments or death benefits and circumstances entitling me to benefits or death benefits have not changed. I understand that the claim administrator may request an annual certification of continued entitlement to such payments or benefits and that such certification must be provided within sixty days in order to continue payments by direct deposit.

1 12 NYCRR 300.26 repealed and revised effective July 1, 2021 www.wcb.ny.gov

New York Direct Deposit Authorization Form

If you are an injured worker and wish to receive payments electronically into two or more bank accounts, please print and complete the New York Direct Deposit Authorization Form, linked above, and mail it to your adjuster at the address shown on the form.

 

Medical Providers

Zurich partners with digital payment solutions provider, Zelis, to offer multiple payment options to medical providers, including ACH and virtual cards. This process provides the latest advancements in secure payment technology while streamlining the claims payment process.

Medical providers have the ability to:

  • Select payment and remittance options that align with their workflow, including ACH, for faster fund deposits compared to checks.
  • Experience the simplicity of one online portal to access payment and remittance data.

To enroll, visit Zelis.com or contact a Zelis provider enrollment advisor today at 1-855-496-1571.